Refunds and Returns

At Genavyn Collaborative, our products are outsourced through Printify, which handles all production, shipping, and fulfillment. Below are the guidelines for refunds and returns:

For Physical Products (Outsourced through Printify):

• If an item arrives damaged, defective, or with a printing error caused by Printify or its partners, Printify may issue a replacement or refund upon review.
• Claims Process:
  • Customers must contact Printify directly to submit a claim within 30 days of the delivery date.
  • Claims must include photos of the damaged or defective product for evaluation.
• Returns or refunds are not accepted for buyer’s remorse or incorrect size selection. Please refer to the sizing chart carefully before placing your order.

For Digital Designs and Personalized Items:

• Due to the nature of digital products and custom-made items, all sales are final.
• No refunds, returns, or exchanges will be provided on digital designs or personalized items under any circumstances.

If you have questions or need guidance on contacting Printify, please reach out to us at sales@genavyncollaborative.com, and we’ll assist you in connecting with their support team.

Thank you for choosing Genavyn Collaborative for your creative needs!